Manager, AML/KYC Managed Services (Remote U.S.)

About the role

AML RightSource, a global provider of managed services and expert solutions for financial crime compliance, is looking for an experienced people leader to lead its AML/KYC managed services teams (25+ analysts). The role is remote or hybrid, depending on business needs, with occasional in-person attendance at an office if the candidate lives within 40 miles of one.

Key responsibilities

• Lead and coach a team of 25+ AML/KYC analysts, driving performance, quality and accountability, and prepare high-potential analysts for Senior Analyst progression.
• Implement process improvements to improve efficiency, throughput and compliance quality.
• Serve as a primary delivery partner for key clients, presenting insights and recommendations and supporting client KPI/KRI targets and Statements of Work.
• Oversee daily workflow, quality control, metrics reporting and SLA achievement, and manage several concurrent workstreams.
• Translate data-driven insights into actionable recommendations for clients and senior leadership.
• Partner with internal stakeholders to deepen subject matter expertise, identify opportunities to expand client services and contribute to best practices and playbooks.

Required profile

• Bachelor's degree and 5+ years of progressive AML, KYC, financial crime compliance or related compliance experience, including leading teams and managing operational delivery.
• 2+ years of direct people management experience in compliance, risk, investigations or financial crime operations.
• Proven project leadership experience, including timelines, cross-functional coordination and execution.
• Ability to work independently, manage multiple priorities and adapt quickly in a fast-paced environment.
• Hybrid availability from Highland Hills, OH or Phoenix, AZ.

Required skills

• Strong AML investigations, KYC review, financial crime risk, compliance operations, BSA/AML, and EDD/CDD experience.
• Managing operational metrics, quality standards and client expectations.
• Preferred: CAMS certification or other recognized AML credentials, Master's degree, consulting or managed services experience.

What we offer

• Salary of $70,000 - $87,000 annually, commensurate with experience.
• Health, dental, vision and defined contribution retirement benefits.
• Paid time off and holidays, professional development and a collaborative, globally connected environment.