Manager, Account Management – Community Institutions

About the role

Mastercard’s Community Institutions team is launching Team Catalyst, a new account‑management model that redefines how we partner with longer‑tail customers. As a Manager, Account Management you will help design, build and scale this model, influencing customer growth, experience and operational excellence across a portfolio of Community Institution clients.

Key responsibilities

• Innovate and evolve the next‑generation account‑management approach for Community Institutions, identifying scalable engagement methods and efficiency gains.
• Develop and execute customer‑engagement strategies that drive growth, improve outcomes and strengthen long‑term partnerships.
• Act as a trusted advisor to executive leaders, understanding their business objectives, challenges and market opportunities.
• Lead strategic initiatives from concept through execution, collaborating across Mastercard to design and implement solutions.
• Monitor performance metrics, refine processes and ensure consistent delivery of Mastercard’s capabilities.

Required profile

• Proven experience in account management or customer‑facing roles within financial services or payments.
• Strong strategic thinking and ability to translate ideas into actionable plans.
• Comfortable working in fast‑paced, collaborative environments.
• Excellent communication and relationship‑building skills with senior stakeholders.

Required skills

• Data‑driven decision making and familiarity with automation concepts.

What we offer

• Opportunity to shape a pioneering customer‑engagement model.
• Access to Mastercard’s global resources and expertise.
• Dynamic, inclusive culture focused on innovation.