Lien Resolution Associate (Remote)

About the role

The Ward Law Group, a personal injury law firm, is hiring a remote Lien Resolution Associate. The role helps injured clients retain more of their settlement by negotiating medical balances and moving cases toward successful disbursement. It suits someone who enjoys negotiation, takes ownership of their work and can manage a high-volume caseload with precision and empathy.

Key responsibilities

• Negotiate hospital liens and medical provider balances under attorney supervision and firm procedures, using strategic negotiation techniques.
• Review medical bills, verify outstanding balances and obtain supporting documentation.
• Submit reduction requests, follow up with providers and secure written confirmation of negotiated agreements.
• Maintain accurate records of balances, negotiations, agreements and case status in legal case management software.
• Coordinate with attorneys and closing staff to resolve outstanding items and prepare files for settlement disbursement.
• Manage a high-volume reductions caseload independently from balance verification through written agreements and closing coordination.
• Refer legal questions and disputed liens to the appropriate attorney and communicate clearly with all stakeholders.

Required profile

• Minimum 2 years of recent, hands-on plaintiff personal injury lien reduction or medical bill negotiation experience supporting a U.S. law firm.
• Proven experience negotiating with hospitals, medical providers and collection entities, able to explain strategies and document results.
• Ability to manage a high-volume caseload independently and meet performance expectations for reductions, turnaround time, productivity and accuracy.
• Fluent in English and Spanish, with strong verbal and written communication in both languages.
• Reliable internet connection, a personal computer and a quiet, professional workspace.

Required skills

• Proficiency with legal case management software; Litify experience preferred.
• Strong organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.
• Analytical and problem-solving abilities with meticulous attention to detail.
• Ability to work independently remotely and collaborate professionally with attorneys, staff and external providers.