Lead Commercial HVAC Service Technician

About the role

DWC Mechanical, a Buffalo, NY HVAC company founded in 1995, is hiring a Lead Commercial HVAC Service Technician. The role supports the Buffalo operation, provides technical leadership in the field and develops toward a future Field Manager position. You will stay hands-on with diagnostics, repairs and maintenance while taking on more responsibility for technician support, quality control and field coordination.

Key responsibilities

• Diagnose, troubleshoot, repair and maintain commercial HVAC equipment; perform preventative maintenance, inspections and operational checks.
• Identify electrical, mechanical, refrigerant and controls issues and recommend corrective action.
• Serve as a technical resource for other technicians, helping resolve difficult service calls and verifying equipment works before completion.
• Mentor apprentices and less-experienced technicians, reinforce workmanship, safety, documentation and customer service standards, and help identify training needs.
• Review completed work and callbacks to improve service quality.
• Coordinate with the Service Manager and dispatch team on job priorities, parts requirements and delays, and communicate repair status to customers.
• Build relationships with facility personnel and property managers, and escalate customer concerns appropriately.
• Maintain accurate service records and care for company vehicles, tools and equipment.
• Progress toward greater responsibility for field coordination, technician coaching, workmanship monitoring and customer satisfaction.

Required profile

• Strong commercial HVAC service experience with independent diagnosis and resolution of complex issues.
• Experience supporting, mentoring or directing other technicians.
• Working knowledge of commercial HVAC equipment, electrical systems, refrigeration and controls.
• Organized, able to manage service priorities, with clear communication and a customer-focused approach.
• Valid driver's license with an acceptable driving record.
• Interest in developing into field management.

Preferred qualifications

• Previous lead technician, service supervisor or similar field leadership experience.
• EPA Section 608 certification.
• HVAC trade school or apprenticeship training.
• Experience with building automation, advanced controls, VRF systems, boilers or chillers.
• Experience with digital service documentation and field-service management software.

What we offer

• Pay of $35-$45 per hour depending on experience.
• Comprehensive health insurance including dental and vision, and a Health Savings Account with company contribution.
• Paid life insurance and 401(k) with company matching.
• Paid time off and paid holidays.
• Professional development assistance and employee discount.