IT Systems Administrator & Lab Operations Engineer

About the role

Amentum, NASA's largest engineering solutions provider, is looking for an experienced IT Systems Administrator and Lab Operations Engineer to support engineering lab environments for NASA programs. The role covers domain and identity administration, endpoint management, system configuration and day-to-day lab IT operations. Candidates must work onsite at NASA JSC and pass a U.S. government background investigation.

Key responsibilities

• Manage endpoint platforms (ManageEngine, JAMF, Ivanti, Intune, PDQ, Lansweeper)
• Oversee workstation imaging, OS deployments, patching and lab refresh cycles
• Support lab systems, printers, network-connected devices and resource configurations
• Maintain ticketing and inventory systems (ManageEngine Service Desk, Track-IT, Zendesk)
• Assist engineers during integration and testing events and troubleshoot lab hardware and software
• Uphold cybersecurity and compliance practices; previous LASO or similar experience valued
• Provide documentation, training and support for technicians and lab users

Required profile

• Bachelor's degree or equivalent certification in a related area, typically with at least 5 years of experience
• 5+ years of IT systems administration or technical support
• Strong experience with domain management, endpoint administration and GPO
• Hands-on workstation imaging, deployment and lab-scale patching
• Basic networking and switch/cabling troubleshooting
• Familiarity with Linux/Unix or willingness to learn
• Excellent communication, customer service and cross-team collaboration skills
• Ability to work onsite at NASA JSC and complete a U.S. government background check; proof of U.S. citizenship or permanent residency may be required

Required skills

• Preferred: SSO/MFA (SAML, ADFS migrations), automation or scripting (PowerShell, Bash, PDQ, JAMF)
• Preferred: Active Directory, Azure AD/Entra, Group Policy, identity workflows, server administration (print, SQL, licensing, endpoint management), virtualization (VirtualBox or similar)
• Preferred: technical lab environment support, training of service technicians, NASA or government IT experience

What we offer

• Health, dental and vision insurance, paid time off and holidays, retirement benefits including 401(k) matching
• Educational reimbursement, parental leave, employee stock purchase plan, pet insurance
• 9/80 work schedule (every other Friday off) when applicable, onsite cafeteria