IT Support Technician (Temporary)

About the role

Amentum is looking for an IT Support Technician to support its DHS customer at regional CONUS and OCONUS facilities in Camarillo, California. This is a temporary, full-time position expected to run through January 2027, with possible extension. The role provides Tier 2 help desk support, covering hardware and software troubleshooting, video teleconferencing and remote support.

Key responsibilities

• Support LAN administration: install, configure and maintain network devices, servers, network storage arrays and tape backup units
• Support networked devices such as computers, printers, fax machines, biometric devices, ECGs, X-ray machines, smart displays and sensors, plus mobile and wireless devices
• Help test, apply and maintain server configurations and security patches, and keep systems and backups healthy, including restore testing
• Monitor ITSM (ServiceNow) assignment groups and troubleshoot tickets
• Deploy new equipment and video teleconferencing infrastructure, and create requirements for the architecture and engineering team and COTS products
• Take part in weekly after-hours on-call rotation and special projects or events

Required profile

• Associate degree and 1 year of IT help desk experience, or high school diploma/GED and 3 years of IT help desk experience
• Hands-on network, computer, server, device imaging, encryption, mobile, server and backup support
• Valid driver's license, access to personal transportation and ability to pass a motor vehicle records check
• Willingness to travel locally and overnight to government sites, and to work in a law enforcement environment such as detention facilities, prisons or jails
• Ability to obtain and maintain facility credentials; US citizenship required for this location
• Physical demands: lifting up to 50 lbs, bending, kneeling, crawling

Required skills

• ServiceNow ticketing system (or similar)
• Windows 11 and Microsoft Office 365, including Teams
• Endpoint management and reporting tools (SCCM, Bomgar, Zscaler) and PowerShell scripting
• ITIL process familiarity; good technical writing and documentation skills
• Preferred: Windows Server 2019, Hyper-V, InfoBlox, NetBackup, hardware repair of HP and Dell equipment, ITIL v4, MCSE, A+, Security+, Network+ certifications

What we offer

• Pay of $33.00 - $35.00
• Health, dental and vision insurance, paid time off and holidays
• Retirement benefits including 401(k) matching, parental leave and educational reimbursement
• Employee stock purchase plan, tax-saving options, disability and life insurance, pet insurance