IT Service Desk Technician – Contract (11am‑8pm EST)

About the role

Our client is looking for an IT Service Desk Technician on a contract basis to provide first‑line technical support during the 11 AM‑8 PM EST shift, Monday‑Friday. The role involves troubleshooting hardware, software and network issues, handling incidents and service requests, and ensuring that IT services remain available to end‑users.

Key responsibilities

• Deploy, configure and maintain software and hardware components required for daily IT operations.
• Investigate and resolve hardware, software and network problems reported by users via phone, email or in‑person.
• Provide technical assistance and guidance, including training stakeholders on new IT services.
• Perform regular maintenance tasks such as software updates, system backups and security patching.
• Maintain accurate inventory of end‑user devices, software licences and infrastructure assets.
• Collaborate with managed‑service vendors to ensure SLA compliance and service continuity.
• Document incidents, resolutions and knowledge‑base articles in the ticketing system.
• Support project work including hardware/software migrations and deployment of new services.

Required profile

• Bachelor’s degree in Computer Science, Information Technology or equivalent experience.
• Strong verbal and written communication skills, able to explain technical concepts to non‑technical users.
• Excellent customer‑service orientation with the ability to empathise and resolve issues promptly.
• Experience using Jira or similar IT service‑management ticketing tools.
• Proven ability to document support activities clearly and accurately.

Required skills

• Microsoft 365 suite – SharePoint, Outlook, Teams, Word, PowerPoint.
• Hardware troubleshooting – PCs, peripherals, printers.
• Software troubleshooting – Windows operating system and applications.
• Network troubleshooting – LAN/Wi‑Fi connectivity issues.
• Jira IT service‑management ticketing system.
• Software deployment, system backups and security patching.

What we offer

• Hourly rate of $35‑$38 (USD) on a contract basis.
• Full‑time shift (11 AM‑8 PM EST) Monday‑Friday.
• Opportunity to work within a dynamic IT support team.