Intern - HOA Violations & Compliance

About the role

The HOA & Municipalities team manages compliance across hundreds of single-family rental properties governed by Homeowners Associations and local municipalities, ensuring properties meet community standards and avoiding fines or liens. The team receives a high volume of HOA violation notices daily and needs support tracking, documenting and resolving them. This internship supports the HOA Violations & Compliance workflow across Main Street Renewal's property portfolio, working directly in Salesforce.

Key responsibilities

• Support the intake and classification of HOA violation notices in Salesforce
• Assist in tracking cure deadlines and following up with internal resolution teams
• Help document compliance evidence (photos, invoices, confirmations) for case closure
• Contribute to reporting on open violations, aging cases and fine exposure
• Review and validate incoming violation notices and create and update records in Salesforce
• Coordinate with Maintenance, Recurring Services and Construction teams for cure
• Monitor cure deadlines and escalate high-priority or accruing-fine cases
• Communicate with HOA issuers to confirm compliance and request ledgers
• Support quality control review of IDP-created records

Required profile

• Currently pursuing a degree in Business Administration, Law, Real Estate or a related field
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and deadlines at once
• English proficiency (written and verbal) at B2 level or higher

Required skills

• Basic knowledge of CRM systems; Salesforce experience is a plus
• Proficiency in Microsoft Office (Excel, Outlook, Teams)
• Strong written communication, analytical thinking and proactive attitude in a fast-paced environment