Intermediate Service Technician

About the role

ADT is seeking an Intermediate Service Technician to install, troubleshoot, and maintain residential security and automation solutions. You will work directly with customers to ensure their safety systems operate reliably and efficiently.

Key responsibilities

• Service fire and carbon‑monoxide detection, networking, hosted video, and access‑control systems.
• Follow wired and wireless technology procedures, test and validate system signals with central monitoring.
• Locate and resolve equipment or wiring issues; readjust, repair, or replace faulty components.
• Interpret blueprints, building and electrical plans to complete repairs.
• Prepare trouble order forms and report temporary fixes.
• Coordinate inspections or installations with police, fire departments, or other agencies as needed.

Required profile

• Prior service experience with security or automation systems.
• Strong technical aptitude and ability to read technical diagrams.
• Excellent verbal communication and a customer‑focused mindset.
• Comfortable working in uncertain situations and adapting quickly.
• Valid driver’s license.
• High school diploma or equivalent.

Required skills

• Security system troubleshooting
• Network configuration
• Video solution installation
• Access‑control programming

What we offer

• Full benefits after 31 days of employment.
• Medical, dental, vision coverage and 401(k) matching.
• Paid vacation, tuition reimbursement, and employee referral bonuses.
• Casual, energetic work environment with opportunities for coaching, development, and career growth.