Implementation Engineer - ERP Integrations

About the role

We’re hiring an Implementation Engineer for ERP integrations to help customers connect their ERP systems — including Eclipse, P21, and Infor — with Canals. You’ll play a central role in onboarding and implementation, configuring integrations, validating data flows, and becoming an expert in how Canals interacts with distributor ERPs.

Key responsibilities

• Implement integrations between Canals and ERP partners (Eclipse, P21, Infor, SAP, Acumatica) using standardized templates and API credentials.
• Become an ERP subject‑matter expert, understanding data handling, access, authentication, and configuration for each system.
• Join pre‑sale discovery calls to evaluate feasibility and answer ERP‑specific technical questions.
• Lead post‑sale integration work: collect access details, configure endpoints, run API tests, and validate end‑to‑end data flow.
• Troubleshoot integration issues, escalating to Lead Support Engineer or Engineering when needed.
• Participate in customer onboarding and go‑live calls as the technical owner of the integration process.
• Document integration steps, ERP nuances, and repeatable best practices for internal and customer use.
• Collaborate closely with Customer Success, Support, Product, and Engineering to ensure smooth go‑live.
• Occasionally cover support tickets in Zendesk as needed.

Required profile

• 2–4 years of experience in technical implementation, technical account management, integrations, or customer engineering at a SaaS company.
• Enthusiasm for working directly with customers, managing implementations, and troubleshooting integration issues.
• Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads.
• Experience with ERPs or a strong desire to learn systems such as Eclipse, P21, and Infor.
• Strong communication skills to explain technical concepts to both technical and non‑technical users.
• Excellent organization and project‑management abilities.
• Comfort working in a fast‑moving, fully remote environment with high ownership.
• English proficiency required; Spanish or Portuguese a plus.

Required skills

• APIs
• REST endpoints
• JSON payloads
• ERP integration (Eclipse, P21, Infor, SAP, Acumatica)
• Zendesk support platform

What we offer

• Software that solves real problems for an industry that keeps the world running.
• Strong product‑market fit and rapid growth, providing meaningful impact opportunities.
• Heavy investment in hiring, development, and an environment for best‑in‑career work.
• Remote‑first, flexible, and distributed team across North and South America.
• Equal opportunity employer committed to diversity and inclusion.