Identity & Driver Credential Specialist (MSA) – Douglasville

About the role

The Georgia Department of Driver Services is hiring Identity & Driver Credential Specialists 1 for its high‑volume MSA center in Douglasville. In this customer‑facing position you will issue learner permits, convert out‑of‑state licenses, administer driver examinations and process identity cards while ensuring compliance with state regulations.

Key responsibilities

• Process applications and documents accurately for driver licenses and identity cards.
• Conduct road and skills tests for commercial and non‑commercial licenses.
• Collect payments in cash or by credit card and perform daily reconciliations.
• Assist customers with inquiries and provide excellent service in a fast‑paced environment.

Required profile

• High school diploma or GED and a valid Georgia Class C driver’s license.
• Minimum 1 year face‑to‑face customer service experience with cash handling.
• Ability to work flexible hours and perform duties in various weather conditions.

Required skills

• Cash handling and daily reconciliation.
• Credit card payment processing.
• Operation of visual testing equipment and computer systems.

What we offer

• Annual salary of $32,000 (non‑negotiable).
• $3,500 MSA supplement.
• Robust state benefits package.
• Opportunities for internal mobility and promotion to Specialist 2 with a 10 % salary increase.