Head of Transaction Support and Admin

About the role

Cedar is seeking a highly autonomous, detail‑oriented leader to head its transaction support and administrative operations. The role ensures legal and administrative coherence across residential real‑estate transactions, delivering a smooth customer experience while coordinating with title companies, lenders, and third‑party vendors.

Key responsibilities

• Oversee end‑to‑end administrative support for residential transactions, managing files across multiple jurisdictions and ensuring timely execution of notices and documentation.
• Lead and develop a team of administrative assistants, transaction coordinators, and support specialists, handling recruitment, onboarding, performance management, and workload forecasting.
• Design, refine, and enforce Standard Operating Procedures (SOPs) for transaction support, document workflows, and quality‑assurance checks on third‑party deliverables.
• Collaborate with engineering and product teams to integrate administrative workflows into internal systems, deploy automation tools, and maintain operational dashboards.
• Manage the preparation, issuance, and tracking of default notices, ensuring compliance with internal policies and regulatory requirements.

Required profile

• Proven ability to operate independently in a fast‑moving startup environment, delivering results without constant supervision.
• Strong managerial experience, capable of scaling teams, delegating tasks effectively, and maintaining high‑quality output.
• Excellent organizational and process‑orientation skills, with a track record of building and scaling SOPs.
• Effective communication skills, both written and verbal, to interact with internal stakeholders and external partners.