Head of Risk Operations

About the role

The Head of Risk is responsible for transforming SentiLink's Fraud Intelligence Team (FIT) into a high‑impact fraud intelligence function. This leader will oversee the evolution of FIT's operating model, ensuring the team delivers high‑quality fraud labeling, generates actionable fraud intelligence, develops future technical talent, and creates measurable business impact through fraud prevention initiatives.

Key responsibilities

• Establish performance baselines and operational metrics for labeling volume, quality, turnaround time, cost efficiency, SLA adherence, and downstream business impact.
• Design and implement scalable quality‑assurance processes, including sampling, review frameworks, feedback loops, and escalation procedures.
• Reimagine FIT's operating model, workflows, tooling, and team structure to improve efficiency and scalability.
• Build an entry‑level talent program with hiring profiles, onboarding, training, and career pathways for Fraud Intelligence Analysts.
• Develop measurement frameworks that link FIT activities to fraud‑prevention outcomes such as model improvements and customer impact.

Required profile

• 8+ years of experience in fraud operations, fraud intelligence, risk management, or related domains, with significant people‑leadership experience.
• 4+ years managing a team of Fraud Analysts and delivering high‑volume, quality‑sensitive workflows.
• Strong fraud judgment and deep interest in evolving fraud patterns and prevention strategies.
• Proven ability to design and improve processes, operating models, quality systems, and performance measurement frameworks.
• Experience developing and coaching early‑career talent and creating internal mobility pathways.

What we offer

• Compensation: $180,000‑$240,000 per year plus equity.
• Employer‑paid group health insurance for you and dependents.
• 401(k) plan with employer match.
• Flexible paid time off and regular company‑wide in‑person events.
• Home office stipend and support for remote work.