GSOC Operator - Security Monitoring

About the role

Allied Universal, a security and facility services company, is hiring a Global Security Operations Center (GSOC) Operator in Goodyear, Arizona. Working under the guidance of a GSOC Supervisor, the Operator monitors several screens and uses tools ranging from access control and alarm monitoring systems to business intelligence sources, open-source media, the Internet and in-house tools. The role detects, analyzes and alerts others to incidents that could affect clients' people, products, property or brand image, such as extreme weather, political instability, crime, terror or technical failures.

Key responsibilities

• Provide customer service to clients by carrying out safety and security procedures, site-specific policies and, when appropriate, emergency response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner.
• Investigate alarms and respond by sending a security patrol or alerting fire services or police as needed.
• Assist company employees with all concerns pertaining to safety and security.
• Monitor the travel safety and security of company employees.

Required profile

• At least 18 years of age for unarmed roles; 21+ for armed roles.
• High school diploma or equivalent, or five years of verifiable experience.
• At least two years of military, law enforcement, government or security experience.
• Subject to a background investigation; licensing requirements depend on state and local laws.
• A valid driver's license is required for driving positions only.

What we offer

• Pay of $22 per hour.
• Medical, dental, vision, basic life, AD&D and disability insurance.
• 401(k) or supplemental income plan enrollment, subject to eligibility.
• Eight paid holidays, five sick days and four personal days.
• 40 hours of vacation after one year of employment; unused vacation paid out only where required by law.