Global Customer Operations Specialist

About the role

The Customer Operations Specialist supports the efficient execution of the order‑to‑cash cycle and ensures high‑quality service to customers and brokers. This role assists in managing customer relationships, interpreting requirements, resolving service issues, and supporting daily operational activities.

Key responsibilities

• Resolve order exceptions related to pricing, credit, inventory, and transportation, following established processes.
• Monitor daily order flow, identify risks such as pricing errors or delivery delays, and escalate appropriately.
• Maintain communication with customers, brokers, and internal teams regarding order status and inventory availability.
• Analyze service and order data to identify trends, prepare performance reports, and support reviews.
• Collaborate with supply planning, sales, AR, and credit teams to mitigate risks and resolve deductions.

Required profile

• Bachelor’s degree in a related field.
• 0–2 years of experience in customer operations, supply chain, or a related area.
• Strong analytical and organizational abilities.
• Proficiency in MS Office and working knowledge of ERP systems (SAP or similar).
• Attention to detail and ability to manage multiple priorities.
• Effective communication skills.

Required skills

• MS Office
• ERP systems (SAP or similar)
• Basic understanding of EDI processes

What we offer

• Complete insurance package on Day‑1, including health, dental, vision, and life coverage.
• 401(k) plan with up to 6% company matching.
• Flexible scheduling options and up to three weeks of vacation pay.
• Health savings account, flexible spending account, and telehealth services.
• Tuition assistance, LinkedIn Learning, and career development programs.