Full-Time Customer Service Representative – Oakland

About the role

R+L Carriers is looking for a full‑time Customer Service Representative to join its Oakland Service Center. In this role you will act as the primary point of contact for customers, helping them track freight and resolve issues while supporting internal teams.

Key responsibilities

• Maintain positive relationships with customers by providing timely freight tracing and updates.
• Assist other terminals with freight‑related inquiries and problem‑solving.
• Use customer‑retention techniques to ensure clients feel valued and heard.
• Perform general office duties and other tasks as assigned.

Required profile

• Strong communication and telephone skills.
• Ability to work in a fast‑paced environment and handle stressful situations.
• General office and customer service experience.
• Basic knowledge of Windows, Outlook and other Microsoft products.
• Typing speed of at least 30 words per minute.
• Preferred: 2+ years of clerk or similar experience and freight logistics background.

Required skills

• Windows
• Outlook
• Microsoft Office suite

What we offer

• Hourly rate of $22.07.
• Paid time off after 90 days.
• Comprehensive benefits package including medical, dental, vision, 401(k) match, paid vacation & holidays.
• Access to employee resorts in multiple locations.