Front Office Application Support - ETRM

About the role

Talan is looking for a Front Office Application Support professional with deep expertise in North American power markets, ideally including ERCOT. The role is central to the Orchestrade Go Live, acting as the main technical and functional contact for traders, quants and risk teams. It involves supporting daily Mark-to-Market (MtM) reporting, P&L validation and risk monitoring for the US B2B Supply business, and stabilizing the platform during migration while supporting high-priority trading operations in real time.

Key responsibilities

• Support front office users, including traders and schedulers, and ensure stability of the trade lifecycle from trade capture to end-of-day processes.
• Troubleshoot complex technical and functional issues across the ETRM landscape and coordinate with global teams (development, QA, infrastructure, data).
• Work with traders on pricing, market data, positions and real-time operational topics, and monitor and validate PnL, risk exposures and position data.
• Drive root cause analysis and long-term remediation, document processes and procedures, and act as mentor and escalation point for junior and mid-level analysts.
• Contribute to Go Live readiness and post-implementation stabilization, and help improve reporting capabilities using tools such as Power BI.

Required profile

• 3-15 years of experience in front office support, trade support or application support in energy trading (mid-level and senior candidates considered).
• Ability to work under pressure in a fast-paced trading environment and to manage incidents, priorities and time-critical operations.
• Strong communication skills and proven experience interacting with senior trading staff.
• Nice to have: direct Orchestrade experience, cloud exposure (AWS or Azure), real-time trading, telemetry or scheduling workflow support, and knowledge of North American power markets, especially ERCOT.

Required skills

• SQL
• Linux or Unix
• Scripting (shell); Python is a plus

What we offer

• 401(k) retirement plan with company matching
• 15 days of paid vacation at hire, up to 27 by seniority, with unused days cashed out
• 8 paid holidays, 5 sick days and 2 personal days per year
• Health, dental and vision insurance, plus voluntary STD and LTD
• Commuter and transit benefits