Front Office Agent – Resident Experience Ambassador

About the role

Sentral is seeking a Front Office Agent to serve as the primary point of contact for residents and guests in its residential communities. The role focuses on delivering exceptional hospitality, handling inquiries, and ensuring a welcoming environment throughout the property.

Key responsibilities

• Greet residents and guests by name, provide a friendly first impression, and manage all front‑desk interactions.
• Answer, record, and process calls, messages, and service requests while maintaining confidentiality and professionalism.
• Manage building access for residents, guests, and vendors using key‑system technology.
• Maintain lobby and common‑area cleanliness, stock refreshment stations, and ensure a tidy environment.
• Identify and resolve resident concerns promptly, escalating to management when necessary.
• Promote property amenities and local attractions, distribute marketing materials, and support resident retention initiatives.
• Run daily reports, track special requests, and follow up on maintenance or cleaning needs.
• Assist with administrative tasks such as package handling, light copying, and special projects.

Required profile

• High school diploma or equivalent; some college preferred.
• Minimum one year of experience in hospitality or customer‑service roles; multifamily experience is a plus.
• Excellent interpersonal and communication skills, both in‑person and via phone or email.
• Ability to work flexible schedules, including evenings and weekends.
• Strong organizational skills, attention to detail, and a proactive problem‑solving attitude.

What we offer

• Multiple medical, dental, and vision plans with a fully company‑paid option.
• 401(k) plan with a 4% company match after three months.
• Generous paid time off, including 11 holidays, personal days, floating holidays, and enrichment hours.
• Travel discounts for employees, friends, and family at Sentral communities.
• Discounted rates on pet insurance, attractions, rental cars, shows, and events.