Financial Product Support Specialist

About the role

Moody's is hiring a Financial Product Support Specialist for its Client Service team, which supports clients in using Moody's Analytics Lending Solutions products. The role is remote and based in the United States, and involves helping clients interpret product outputs in the context of their financial analysis and credit risk assessments. Candidates who do not meet every requirement are invited to apply.

Key responsibilities

• Provide financial and technical product support to clients using Moody's Analytics Lending Solutions products.
• Help clients interpret product outputs within their financial analysis and credit risk assessments.
• Deliver conceptual solutions and educate clients on product features, functionality and technical architecture.
• Support clients on credit risk and lending products via web, email and telephone.
• Build working relationships with colleagues in Client Service, Engineering, Research and Product, and give feedback to sales and training groups.
• Capture and channel client feedback on product features and functionality.
• Create content for the client knowledge base, including finance-focused examples and use cases.
• Manage and escalate client requests while keeping ownership of the client interaction and solution delivery.

Required profile

• 1-3 years of professional experience in client support, customer service, financial services, software or technical support (required).
• Bachelor's degree required; Finance, Accounting, Economics or Computer Science preferred.
• Preferred: experience in banking, commercial lending, commercial real estate or capital markets.

Required skills

• General understanding of financial statements and key accounting concepts (Balance Sheet, Income Statement, Cash Flow Statement).
• Strong customer service, analytical and problem-solving skills.
• Working knowledge of Windows-based software, including spreadsheets and word processing.
• Preferred: SQL, credit risk concepts, loan origination, portfolio management, financial analytics tools, and basic AI concepts.

What we offer

• Anticipated base salary of $67,800-$98,400 for US-based roles, depending on experience, education, level, skills and location.
• Incentive compensation eligibility.
• Medical, dental, vision, parental leave, paid time off, 401(k) plan, life, disability and accident insurance, employee stock purchase plan and tuition reimbursement.