Experience Ambassador - Front Office

About the role

The Experience Ambassador is the first point of contact for residents and guests, delivering exceptional hospitality and ensuring a memorable stay at Sentral communities.

Key responsibilities

• Uphold Sentral’s standards and provide excellent customer service to residents and guests.
• Answer, record and process calls, messages and requests, and manage building access and security.
• Maintain lobby and common areas, handle luggage, and support administrative tasks.
• Promote property benefits, distribute marketing materials and collaborate with local businesses.

Required profile

• High School Diploma or equivalent; some college preferred.
• Minimum one year experience in hospitality or customer service; multifamily experience a plus.
• Ability to work a flexible schedule including evenings and weekends.

Required skills

• Strong interpersonal and communication skills (in‑person, phone, email, text).
• Computer savvy with ability to learn multiple software systems.
• Active listening, problem‑solving and ability to handle disputes.

What we offer

• Medical, dental and vision plans with a company‑paid option.
• 401(k) with 4% company match after three months.
• Paid holidays, various PTO types and enrichment hours.
• Travel discounts and savings on pet insurance, attractions and more.