Enterprise Growth Manager – Customer Success

About the role

Clay is building AI‑driven growth engines for B2B companies and needs a leader to scale its Enterprise Growth Strategy team. As the manager you will coach a group of strategists, own key customer relationships, and directly influence revenue, retention and the overall customer experience.

Key responsibilities

• Hire, develop, and lead a team of Enterprise Growth Strategists who embody Clay’s values of curiosity, creativity and customer obsession.
• Foster a culture of learning, accountability and experimentation, encouraging the sharing of insights across the team.
• Motivate strategists to build deep, trusted partnerships with customers, defining success metrics and delivering measurable value.
• Own flagship customer relationships, setting the bar for engagement, advocacy and strategic influence.
• Serve as an escalation point, turning challenges into collaborative opportunities.
• Partner with Sales, Product, Engineering and Marketing to represent the voice of the customer and shape the product roadmap.
• Forecast, track and report on KPIs tied to expansion, retention and customer health, using data to guide decisions.
• Design playbooks, frameworks and scalable processes to amplify enterprise success.

Required profile

• 2+ years of experience leading teams in Customer Success, Account Management or a similar growth function.
• 5+ years in customer‑facing roles (CSM, Account Manager, etc.) at a B2B SaaS company.
• Proven track record of driving revenue growth, expansion and retention.
• Passion for coaching and developing people, with energy from seeing teams thrive.
• Exceptional relationship‑building and communication skills across customers and internal stakeholders.
• Ability to simplify complex problems, find creative solutions and guide teams through ambiguity.