Enterprise Account Manager

About the role

Venn is seeking a strategic, relationship‑focused Enterprise Account Manager to lead the long‑term success of its portfolio of large‑scale customers. Based in New York, you will act as a trusted advisor to senior stakeholders, driving retention, expansion and deeper product adoption across the enterprise client base.

Key responsibilities

• Own net revenue retention and expansion targets for a book of enterprise accounts.
• Build multithreaded relationships from operational teams to C‑level executives.
• Use a consultative approach to identify client needs and propose new Venn solutions, features and services.
• Develop and maintain Account Development Plans tracking goals, risks and growth strategy.
• Partner with Customer Success Managers to ensure satisfaction, value realization and adoption.
• Lead quarterly business reviews and executive strategy sessions.
• Coordinate internal teams to deliver seamless outcomes and timely responses.
• Manage contract terms, renewals, billing and maintain a renewal/expansion pipeline in the CRM.
• Lead commercial negotiations on multi‑year renewals, MSAs, SOWs and contract amendments.

Required profile

• 7+ years of experience in enterprise account management or strategic sales within a B2B SaaS environment.
• Proven track record managing accounts with annual contract value of $1 M or more.
• Demonstrated ability to drive commercial growth and upsell strategic solutions.
• Strong consultative selling and relationship‑building skills.
• Excellent communication and executive‑level presentation abilities.

Required skills

• CRM (pipeline and forecasting management)