Email Support Representative

About the role

We are seeking motivated Email Support Representatives to provide prompt, professional assistance to our customers via email. This fully remote position allows you to work from anywhere in the United States while handling a high volume of inquiries and accessing customer account information securely.

Key responsibilities

• Respond to customer support emails within established response‑time targets.
• Access and review customer accounts to investigate and resolve reported issues.
• Draft clear, empathetic, and professional email replies.
• Escalate unresolved cases to senior support staff with detailed notes.
• Log all interactions in the customer support management system.
• Meet daily email volume and customer‑satisfaction goals.

Required profile

• High school diploma or GED.
• Excellent written communication skills.
• Strong attention to detail when handling customer data.
• Ability to pass a pre‑employment background check.
• U.S. residency with reliable internet and a dedicated home workspace.

Required skills

What we offer

• Full training from day one – no prior experience needed.
• Competitive salary ranging from $35,000 to $44,000 per year.
• 100% remote work flexibility.
• Opportunities for growth within a supportive team.