Dispatcher – Service Scheduling

About the role

As a Dispatcher at Seaside Plumbing you will evaluate incoming calls, assign the right technician to each job, prioritize urgent requests, adjust schedules in real time, and keep customers informed throughout the service process.

Key responsibilities

• Evaluate incoming calls and assign the appropriate technician.
• Prioritize urgent calls and adjust schedules on the fly.
• Communicate clearly with technicians throughout the day.
• Update customers on technician arrival times and job status.
• Ensure accurate job details are relayed to the field.
• Reschedule appointments when needed while maintaining satisfaction.
• Record and track service calls and updates.
• Support the team with administrative tasks as required.

Required profile

• Thrives in a fast‑paced, ever‑changing environment.
• Highly organized and detail‑oriented.
• Communicates clearly and confidently.
• Enjoys problem‑solving and thinking on their feet.
• Takes pride in supporting both customers and the team.

What we offer

• Competitive pay of $22‑25 per hour.
• 100% paid health, dental, and vision coverage for you and your family.
• $15,000 company‑paid life insurance (with upgrade options).
• 401(k) plan with a 4% match.
• Profit sharing.
• Paid training.
• Paid time off and holidays.