Digital Product Manager

About the role

Gartner is hiring a Digital Product Manager to lead digital transformation for its Client Engagement Services, within the Global Sales & Services Technology team. The role uses AI and automation to improve associate workflows and client experiences, working with business, engineers and designers to guide scrum teams toward impactful platform experiences.

Key responsibilities

• Define product strategy and vision: understand business goals and customer needs, set roadmaps and release plans, and monitor technology and AI trends to propose new solutions
• Design and manage AI and automation solutions using Salesforce, custom-built or third-party tools, turning business requirements into product and technical specifications
• Lead a scrum team through backlog management, sprint planning and iterative delivery, resolving blockers
• Work with business stakeholders, data scientists, engineers and IT partners on architecture, compliance and delivery cadence
• Analyse data to drive product improvements, validate requirements with mockups and usability testing, and measure and communicate the business value of solutions

Required profile

• Bachelor's degree in math, statistics, engineering or a related field desired
• 5-8 years of experience in digital product management
• Experience managing software development initiatives in Agile frameworks
• Strong relationship-building, problem-solving and analytical skills, with a track record in a feedback-driven, growth-minded culture
• A strong understanding of the Gartner Services business is a plus

Required skills

• Agile software development
• Scrum and backlog management
• Use of Salesforce and other third-party or custom tools

What we offer

• Base salary estimated between 94,000 and 134,000 USD, with possible bonuses or an uncapped sales incentive plan
• Hybrid work environment
• Generous PTO, 401k match up to 7,200 USD per year, and the option to buy company stock at a discount