Customer Success Manager – SaaS

About the role

The Customer Success Manager is a commercially‑aware, relationship‑focused position within SkySpecs' Revenue organization. You will own a portfolio of SaaS accounts, ensuring customers achieve measurable value from the Horizon platform and related products while protecting gross revenue retention.

Key responsibilities

• Maintain and improve account health scores, build multi‑threaded relationships, and lead structured QBRs that tie platform usage to customer KPIs.
• Develop and execute adoption plans, track feature utilization, and coordinate with SMEs and integration specialists to remove technical blockers.
• Serve as the internal advocate for customers, triage issues, participate in implementation hand‑offs, and feed field insights back to Product.
• Identify expansion signals, qualify opportunities, and provide relationship context to Account Executives for growth initiatives.

Required profile

• 5+ years in Customer Success, Account Management, or a post‑sales SaaS role with proven retention and adoption results.
• Experience in energy, utilities, or asset‑intensive industries is strongly preferred.
• BA/BS in Business, Engineering, or a technical/analytical field (or equivalent experience).
• Willingness to travel up to 20% of the time for on‑site QBRs, onboarding, and at‑risk account recovery.

Required skills

• Salesforce
• Power BI