Customer Service & Showroom Coordinator

About the role

California Closets Michigan, a custom closet and home organization company serving Greater Detroit and Northern Michigan since 1988, is looking for a Customer Liaison (Customer Service & Showroom Coordinator) in Novi. You will be the first point of contact for clients, schedule consultations, support the Design Consultants and keep the showroom in top condition. The position is full-time, in person, with an 8-hour shift and some Saturday availability.

Key responsibilities

• Schedule appointments for Design Consultants and follow up on leads
• Answer calls and emails promptly and professionally
• Keep the showroom clean and organized and help with general office duties such as equipment maintenance, supply and sales material inventory
• Greet customers, give showroom tours and explain products and the design process
• Provide day-to-day administrative support, including calendars and resource coordination
• Help with marketing tasks and data entry as directed by the Liaison Manager

Required profile

• 1-2 years of customer service experience
• High school diploma or equivalent
• Strong written and verbal communication, organization and attention to detail
• Ability to handle several tasks and prioritize, with a professional demeanor
• Enthusiasm for design and eagerness to learn about the products

Required skills

• Microsoft Office
• CRM platforms
• Experience with social media and content management is a plus

What we offer

• Pay starting at $19-$21 per hour, negotiable based on experience
• Health insurance, dental, paid time off and 401(k)
• Professional development in sales, customer service and the home industry