Customer Service Representative – State Pension

About the role

This temporary-to-full‑time position supports the Employees' Retirement System of Georgia by communicating state pension plan details to members, retirees, survivors and employers, delivering accurate information and responsive service.

Key responsibilities

• Receives and responds to customer phone calls, emails, letters, and faxes.
• Provides accurate pension plan information and answers inquiries from members, retirees, survivors and employers.
• Updates PARIS with member/retiree information received via various channels.
• Uses call‑center software to document interactions and track case status.
• Reviews PARIS and call‑center data to assist customers and identify communication improvements.
• Compiles information and statistics as needed.

Required profile

• Demonstrates strong customer‑service orientation and the ability to handle non‑routine problems independently.
• Understands basic regulations and laws governing state pension plans and can communicate them clearly.

Required skills

• PARIS pension software (or similar pension system) for data entry and retrieval.
• Call center software for efficient call handling and documentation.
• Microsoft Office for basic data entry and reporting.