Customer Service Representative

About the role

Puratos is hiring a Customer Service Representative in Avalon, USA, as a central point of contact for geographical customers. The role aims to deliver a first-class customer experience by building trust, showing team spirit and developing strong customer relationships, while managing customer expectations and company capabilities. It is a permanent, full-time position.

Key responsibilities

• Manage multiple strategic accounts in partnership with sales, communicating by phone, email and in-person meetings to improve the customer experience
• Handle sample and sales order entry to invoicing and at-risk inventory management using SAP for designated regions
• Support complex logistics processing with the freight team on tracking orders, complaints and refunds
• Follow standard operating procedures for customer service, including order intake by phone, fax, email and EDI
• Proactively track, analyze and resolve customer issues such as returns, debits, credits and complaints
• Work with sales and operations to implement best practices on topics such as shortages, lead times and freight costs
• Meet performance metrics such as on-time delivery, open orders, productivity, overtime and freight cost reductions
• Prepare documentation such as bills of lading, pick tickets and invoices, and scan, mail and file paperwork daily
• Take part in team support projects

Required profile

• Bilingual proficiency in Spanish and English
• 3+ years of customer service experience
• Bachelor's degree preferred
• 1+ years of transportation tendering or operations experience preferred
• Food industry experience preferred (Consumer Products, CPG and/or Pharmaceuticals)

Required skills

• Working knowledge of SAP, preferably in Order Management (Sales and Distribution module) and Transportation
• Exceptional written and verbal communication skills
• Organizational, planning, presentation and follow-up skills

What we offer

• Hourly pay of $24.69 - $33.95 depending on experience, skills and location, with a possible annual bonus of $3,500
• Medical coverage starting the first of the month, with no waiting period
• Immediate 401(k) eligibility with fully vested matching contributions
• Over 5 weeks of paid time off in the first year
• Life coaching, onsite health exams and 24/7 access to registered nurses
• Lifestyle spending account