Customer Service Representative

About the role

We are looking for a personable and motivated Customer Service Representative to join Avalonvi’s team. In this role you will assist customers, answer questions and help build positive relationships while supporting the company’s marketing‑focused brand experiences.

Key responsibilities

• Welcome customers and provide friendly, professional assistance.
• Listen to customer needs and offer appropriate recommendations.
• Handle routine customer requests, concerns and follow‑ups.
• Identify opportunities to introduce relevant products or services.
• Support customer acquisition and retention initiatives.
• Maintain organized records of interactions.
• Communicate customer feedback to relevant team members.
• Collaborate with colleagues to meet service and performance goals.
• Participate in ongoing training and professional development.

Required profile

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Friendly, professional and customer‑focused attitude.
• Excellent listening and problem‑solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking capabilities.
• Reliable, adaptable and team‑oriented.
• Previous experience in customer service, retail, hospitality or sales is a plus but not required.

Required skills