Customer Service Representative

About the role

We are seeking a friendly and motivated Customer Service Representative to join our growing B2B Support team. The role involves handling customer enquiries and managing existing accounts via phone and personal relationship management, delivering professional and caring interactions. Full training is provided and no prior experience is required, making it ideal for candidates with the right attitude and willingness to learn.

Key responsibilities

• Provide accurate information and resolve customer issues promptly.
• Maintain detailed and clear customer records.
• Collaborate with internal teams to support customer needs.
• Follow company procedures and contribute to service improvements.
• Ensure a positive customer experience with every interaction.

Required profile

• Strong communication and active listening skills.
• Calm, supportive and patient approach.
• Comfortable working in a fast‑paced environment.
• Problem‑solving mindset with attention to detail.
• Team‑oriented and eager to learn.

Required skills

• Microsoft Office proficiency.
• Experience with CRM systems.

What we offer

• Comprehensive training and ongoing development.
• Opportunities for progression into senior support or team‑lead roles.
• Employee assistance program and wellbeing support.
• Inclusive and supportive workplace culture.