Customer Service Representative

About the role

We are seeking a friendly, motivated Customer Service Representative to join our growing B2B support team. You will handle customer enquiries and manage existing accounts through phone and personal relationship management, delivering every interaction with professionalism and care. No prior experience is required – full training will be provided.

Key responsibilities

• Provide accurate information and resolve issues in a timely manner.
• Maintain detailed and clear customer records.
• Collaborate closely with internal teams to support customer needs.
• Follow company procedures and contribute to service improvements.
• Ensure a positive customer experience with every interaction.

Required profile

• Strong communication and active listening skills.
• A calm, supportive, and patient approach.
• Comfortable working in a fast‑paced environment.
• Problem‑solving mindset and attention to detail.
• Team‑oriented and eager to learn.
• No specific qualifications required; all applicants welcome.

Required skills

• Basic IT proficiency with MS Office.
• Experience using CRM systems.

What we offer

• Comprehensive training and ongoing development.
• Opportunities for progression into senior support or team‑lead roles.
• Employee assistance program and wellbeing support.
• Inclusive and supportive workplace culture.