Customer Service Representative 3

About the role

The Customer Service Representative 3 provides front‑line support to students, faculty, staff and external customers by receiving, reviewing and addressing a variety of inquiries, complaints and service requests. The role handles interactions via face‑to‑face, email, fax, telephone and regular mail, and guides lower‑level staff while tackling more complex or unusual problems.

Key responsibilities

• Receive, address and respond to general inquiries, service requests and complaints.
• Research each inquiry to resolve issues or refer concerns to the appropriate service area.
• Resolve routine problems and communicate solutions or requested information to the customer.
• Maintain accurate records of interactions, including details of inquiries, comments and final resolutions, in the designated database.
• Escalate unresolved grievances to department leadership for further review.
• Process confidential information with discretion and adhere to university policies and asset safeguards.

Required profile

• High School Diploma or equivalent.
• Minimum three years of relevant customer‑service experience.
• Ability to work evenings, nights and weekends as needed.
• Strong oral and written communication skills.

What we offer

• Competitive salary.
• Comprehensive benefits package including medical, dental and tuition remission.