Customer Service Manager – Airport Operations

About the role

American Airlines is seeking a motivated Customer Service Manager to lead airport customer operations. You will guide front‑line teams, ensure safety, and deliver an exceptional travel experience for passengers.

Key responsibilities

• Drive operational excellence while maintaining a safety‑first culture.
• Identify and resolve safety concerns, conduct self‑audits and root‑cause investigations.
• Set team and individual goals aligned with departmental and corporate objectives.
• Coach, mentor, and develop front‑line staff in customer service, skill growth, and company values.
• Allocate resources effectively to meet operational targets safely.
• Foster strong inter‑departmental communication to support seamless operations.

Required profile

• Goal‑oriented leader with a passion for safety, teamwork, and high‑quality service.
• Ability to inspire trust, respect, and accountability among team members.
• Comfortable working in a fast‑paced, dynamic airport environment.

Required skills

What we offer

• Competitive salary range of $51,000 – $86,500 per year.
• Leadership development program to advance your career within the airline.
• Opportunities to travel and grow expertise in a global organization.