Customer Service & Inside Sales Representative – Industrial Supply

About the role

Fluid Process Equipment (FPE), a SunSource company, is seeking an energetic and mechanically‑inclined Inside Sales Representative to support its industrial supply customers in Kalamazoo. You will work closely with customers, Outside Sales Managers, Service Technicians, and manufacturers to identify solutions, provide product recommendations, and help grow the business.

Key responsibilities

• Provide outstanding customer service and sales support to customers and Outside Sales Managers.
• Respond promptly to inquiries via phone, email, and customer portals.
• Answer technical product and application questions and recommend appropriate components.
• Prepare accurate quotations, including pricing, discounts, and shipping charges.
• Enter and manage customer orders in the ERP system with high accuracy.
• Monitor and expedite orders to meet promised delivery dates.

Required profile

• Associate degree or equivalent, or 2–4 years of related experience.
• 2+ years of customer service or Inside Sales experience, preferably in industrial distribution.
• Strong mechanical and technical aptitude to understand products and applications.
• Excellent analytical, mathematical, and organizational skills.
• Ability to work independently and as part of a team in a fast‑paced environment.

Required skills

• Proficiency with Microsoft Office, especially Excel and Word.
• Experience using an ERP system; Trend ERP is a plus.
• Clear verbal and written communication abilities.
• Strong decision‑making and judgment under pressure.