Customer Service & Bookkeeping Specialist

About the role

Dove Technologies is seeking a professional, detail‑oriented individual to fill a dual‑role position as a Customer Service Representative (CSR) and Bookkeeping. This position divides time between supporting customers and assisting with accounting functions, making it ideal for someone who enjoys variety, thrives in a fast‑paced environment, and possesses strong organizational skills.

Key responsibilities

• Answer incoming customer phone calls in a professional and courteous manner.
• Respond to customer inquiries through the ticketing system and process orders accurately.
• Provide timely follow‑up and resolution of customer issues to maintain high satisfaction.
• Enter accounts payable invoices, file financial and administrative documents.
• Assist with bookkeeping and accounting‑related tasks as assigned.
• Support office operations and ensure accuracy of data entry and record‑keeping.

Required profile

• Previous customer service experience required.
• Bookkeeping, accounting, or accounts payable experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and exceptional organizational abilities.
• Ability to prioritize multiple responsibilities and solve problems.
• Proficient with computers and business software applications.