Customer Operations Specialist (Remote)

About the role

eBay is seeking a customer‑focused Customer Operations Specialist to join its remote operations team supporting Caramel, the automotive checkout platform. The role involves assisting users through digital purchasing processes, resolving platform inquiries, and ensuring a seamless end‑to‑end experience.

Key responsibilities

• Field inbound customer inquiries and resolve platform concerns via email, chat, and phone calls.
• Guide non‑technical users through checkout troubleshooting and platform navigation steps.
• Manage customer feedback loops to communicate recurring pain points to internal operational teams.
• Log detailed records of support requests, account actions, and resolution steps within CRM systems.
• Maintain high service quality standards and perform consistent follow‑ups to close open support tickets.

Required profile

• Proven experience in a customer support or operations role.
• Bachelor’s degree or equivalent practical experience preferred.

Required skills

• Familiarity with modern CRM platforms.
• Experience with multi‑channel support software (email, chat, phone).
• Knowledge of digital checkout platforms.
• Proficiency in Microsoft Office tools.