Customer Experience Specialist - Full Time

About the role

Avis Budget is hiring a full-time Customer Experience Specialist for its Avis First customers at the Louis Armstrong New Orleans International Airport area. You will be the face of first-class service, delivering a personalized, premium experience from doorstep delivery to airport arrival, with a wage of $16.00 per hour plus an incentive program of up to $5 extra per hour.

Key responsibilities

• Act as the front-line specialist for Avis First customers, ensuring a seamless, personalized experience from delivery to collection
• Deliver vehicles directly to customers and coordinate timely delivery and collection with team members and management
• Confirm logistics, special requests and meeting locations with premium customers by phone, text, email and app
• Greet customers warmly, open vehicle doors, assist with luggage and give an overview of the rental vehicle

Required profile

• Minimum 1 year of customer service experience, preferably in hospitality or car rental
• Valid driver's license; must be 18 and legally authorized to work in the United States
• Ability to lift up to 50 pounds and to sit, stand, walk, enter and exit vehicles and drive them in all weather
• Regular on-site presence required; cannot be done remotely
• Flexibility to work evenings, weekends and holidays, and willingness to work outdoors in all weather

Required skills

• Strong verbal and written communication skills
• Technologically proficient, comfortable using mobile devices
• Ability to work in a fast-paced environment with strong multitasking and organization

What we offer

• Bi-weekly hourly wage (weekly in New York and Puerto Rico)
• On-the-job training and paid time off
• Medical, dental and other insurance
• Flexible spending account up to $270 for public transport or parking
• 401k retirement benefits
• Employee discounts on car rentals and on buying Avis/Budget cars