Customer Delivery Relations Manager

About the role

Airbus Americas, Inc is looking for a Customer Delivery Relations Manager to join our team based in Mobile, AL. The CDRM is responsible for managing Airbus' relationships with its airline and leasing customers at site‑level, with the aim of improving customer satisfaction. The role supports and drives the efforts of the MFTs regarding all aspects of customer relations, drum‑beating the results of customer survey feedback initiatives and communicating internally and externally.

Key responsibilities

• Enhance and foster Customer Experience improvements in collaboration with cross‑site stakeholders; act as focal point for events such as the annual Customer Centricity event, ACCeS sessions, milestone deliveries, and cross‑site Customer Experience events.
• Manage the Customer Satisfaction Improvement Plan (CSIP), support data collection and measurement of customer feedback across A220 and A320 programs, perform root‑cause analysis and translate data into actionable insights.
• Coordinate analysis of CSIP results, prepare comprehensive performance reports and present them at local, regional and global reviews.
• Support delivery teams in establishing and driving action plans based on data insights, ensure quality feedback loops are integrated into line operations, and manage communications with customers.

Required profile

• Bachelor’s degree in aviation, engineering, business, hospitality or equivalent.
• Minimum 5 years of customer experience or hospitality, preferably in aviation, aerospace or complex manufacturing.
• Proven capability in high‑level event planning and coordination.
• Strong focus on data analytics, continuous improvement or quality assurance.
• Demonstrated leadership or project‑management experience with a track record of driving cross‑functional action plans and presenting data to executive stakeholders.

Required skills

• Advanced Excel (complex formulas, pivot tables, data modeling).
• Skywise.
• Qualtrics.
• Google Workspace (Google Suite).
• Project management tools and methodologies.

What we offer

• Competitive base salary, incentive compensation, profit‑sharing schemes, retirement savings plan and eligibility for Employee Stock Ownership Plan (ESOP).
• Paid time off including personal time, holidays and generous paid parental leave.
• Comprehensive medical, dental, vision, life, disability insurance and Employee Assistance Program.
• Access to over 10,000 e‑learning courses through Leadership University and opportunities for national and international mobility.