Community Coordinator – Influencer & Creator Engagement

About the role

We are looking for a Community Coordinator to be the bridge between Pixi’s brand and its growing network of influencers and creators. Based in our Century City office, you will handle high‑volume conversations across email, social DMs and comments, ensuring every interaction is organized, answered and leveraged for insight.

Key responsibilities

• Manage daily communications with influencers and creators via email, Instagram, TikTok, YouTube and other social channels.
• Track, categorize and route inbound requests to the appropriate internal teams using digital community and CRM tools.
• Support partnership inquiries, providing timely and accurate information to creators.
• Monitor recurring questions, identify community trends and deliver weekly summary reports to Marketing, PR and Customer Experience.
• Design and continuously improve communication workflows to boost speed, efficiency and accuracy.
• Collaborate cross‑functionally to maintain a consistent brand voice across all touchpoints.

Required profile

• 1–2 years of experience in community management, customer service, social media coordination or influencer marketing (internships count).
• Tech‑savvy with a quick learning curve for new digital platforms.
• Comfortable navigating Instagram, TikTok, YouTube and emerging social platforms.
• Highly organized, detail‑oriented and able to juggle multiple conversations simultaneously.
• Strong written communication with a professional yet approachable tone.
• Proactive problem‑solver with excellent prioritisation skills.

Required skills

• Instagram
• TikTok
• YouTube
• CRM platforms

What we offer

• Full‑time exposure to influencer marketing operations within a global beauty brand.
• Hands‑on experience managing creator communications at scale using digital tools.
• Opportunity to shape Pixi’s community strategy and influence brand‑creator relationships worldwide.
• Collaborative, entrepreneurial environment focused on meaningful community experiences.