Client Engagement Services (CES) Specialist

About the role

Gartner is hiring Client Engagement Services (CES) Specialists in Irving. CES Specialists connect clients and internal stakeholders with Gartner's Business & Technology Insights Analysts, acting as a bridge between clients and the analyst community to help solve their technology and business questions. The role suits someone with a passion for client service, strong problem-solving skills and a willingness to learn.

Key responsibilities

• Interpret client needs and identify the most relevant Gartner Analyst to handle each request
• Provide research and resources to business leaders to help them improve their businesses
• Partner with internal stakeholders on client needs
• Read industry research and develop an understanding of complex topics
• Deliver executive-level customer service
• Build strong working relationships with the Gartner Business & Technology Insights Analyst community and receive unlimited access to all Gartner research content

Required profile

• Bachelor's degree
• Experience in proactive problem solving with complex scenarios
• Technologically savvy: able to quickly learn new systems and tools
• Works well in a team environment
• Growth mindset with a self-starter attitude
• Strong interest in business and technology and a willingness to learn

Required skills

• Strong time management and organizational skills
• Analytical mindset and strong business acumen
• Excellent written and verbal communication, able to adjust style to the audience

What we offer

• Base salary estimated at 53,000 to 77,000 USD, depending on education, experience and location
• Annual bonus plan or an uncapped sales incentive plan
• Generous paid time off and a 401(k) match up to 7,200 USD per year
• Opportunity to buy company stock at a discount
• Hybrid work environment with flexible arrangements