Client Account Representative

About the role

Be the key connection between sales, healthcare providers, and internal teams, helping solve issues, support customers, and improve the way we work.

Key responsibilities

• Serve as the primary point of contact for Account Executives, practices, and sales teams, providing timely support and updates on patient‑related activities.
• Coordinate communication between internal departments and external stakeholders to resolve service, product, process, and EMR‑related issues.
• Track, analyze, and document inquiries, feedback, and service trends, maintaining accurate records to support continuous process improvements.
• Educate users on products, policies, and procedures, and assist with onboarding of new physician offices and staff.
• Manage multiple priorities in a fast‑paced environment, ensuring inquiries are routed appropriately and customer‑service standards are met.
• Complete a 4–12‑week training program, followed by a regular schedule of Monday‑Friday, 10:30 AM–7:00 PM EST.

Required profile

• Bachelor’s degree or at least 2 years of experience in customer service, call‑center, or sales support (high school diploma, GED, or vocational education acceptable).
• Strong proficiency with Microsoft Office applications and solid technical acumen.
• Excellent computer skills with the ability to navigate multiple technical platforms simultaneously.
• Customer‑focused problem‑solver with strong communication skills, attention to detail, and ability to collaborate across teams.

What we offer

• Pay range of $19.00–$29.00 per hour, with potential bonuses and incentives.
• Comprehensive Philips Total Rewards benefits including generous PTO, 401(k) match up to 7 %, HSA contributions, stock purchase plan, and education reimbursement.
• Opportunities for professional growth within a global health‑technology company.