Channel Sales Support Agent (Reseller)

About the role

The Channel Sales Support Agent is the operational backbone of our reseller sales motion, supporting both resellers and the partnership management team across the United States and Canada. You will be the go‑to person ensuring partners have everything they need to successfully sell and onboard our omnichannel solutions.

Key responsibilities

• Serve as the primary point of contact for US and Canadian partnership teams, responding to inquiries within agreed SLA timeframes.
• Build and maintain strong working relationships with resellers and internal sales teams.
• Provide product knowledge, pricing information, sales collateral, and technical guidance to partners.
• Coordinate with internal departments to resolve sales inefficiencies and remove blockers.
• Identify recurring problems and collaborate with management to implement lasting solutions.
• Deliver phone and face‑to‑face support when required.
• Maintain and update operational documentation and partner records.

Required profile

• Thrives in fast‑paced environments and remains calm when priorities shift.
• Genuinely enjoys helping others succeed and takes satisfaction in unblocking problems.
• Demonstrates ownership by seeing issues through to resolution.
• Consistently reliable; teammates can count on you.
• Proactive – spots issues early and acts without being asked.
• Understands partnership dynamics – your success is tied to partner success.
• Brings positive energy, professionalism, and approachability.

Required skills