Cash Operations Coordinator – Phoenix

About the role

The Federal Reserve Bank of San Francisco’s Phoenix Processing Center is seeking a Cash Operations Coordinator. This full‑time, on‑site position works a 40‑hour week (4:30 am – 1:30 pm) and provides leadership and support for risk management, compliance, training, and business‑process improvements within cash operations.

Key responsibilities

• Assign and direct distribution and processing activities, optimizing staff, inventory, and machine utilization to meet deadlines and internal performance metrics.
• Serve as liaison between management and staff, communicating decisions and escalating team issues.
• Research, clarify, and resolve operational challenges across machine issues, inventory, customer transactions, and accounting.
• Monitor risk‑management compliance through regular risk assessments and audit‑readiness activities.
• Evaluate equipment performance, coordinate preventative maintenance, and lead staff training on system upgrades and compliance requirements.
• Identify and implement improvements in production, risk performance, and employee engagement.
• Prepare and validate operational statistics and analytical reports for management decision‑making.
• Participate in district‑wide projects focused on operational, compliance, and technological enhancements.

Required profile

• Minimum 4 years of experience in a fast‑paced, high‑speed processing environment.
• Associate degree (AA) or equivalent work experience.
• Strong knowledge of department policies, custody, security, and compliance procedures.
• Excellent attention to detail, time‑management, and ability to handle multiple priorities.
• Proven ability to work cross‑functionally and independently, using critical thinking to assess situations and recommend actions.
• Effective written and oral communication skills for interaction with staff, management, and customers.

Required skills

• BPS 3000
• Control Center
• BCAPS
• EMS
• FedCash Central
• Microsoft Office – Word, Excel, Access, PowerPoint

What we offer

• Medical, dental, and vision coverage
• Pretax flexible spending accounts for health and daycare
• Paid family leave, backup child‑care program, vacation and sick days
• Paid holidays, pet insurance, matching 401(k) and retirement/pension plan