Case Manager - Older Adults Program

About the role

University Settlement, a 135-year-old settlement house serving 40,000 people on the Lower East Side and in Brooklyn, offers a full-time Case Manager position within its established older adults program. The program delivers comprehensive services based on the Department for the Aging Health and Wellness model, including congregate and homebound meals, case assistance, social and recreational activities, with ongoing training and professional supervision. The role is hybrid, Monday to Friday, 9:00am to 5:00pm, 35 hours per week.

Key responsibilities

• Perform intake and ongoing assessments and provide services that promote good health and wellness
• Provide outreach, information, case assistance, entitlement evaluation, referrals and advocacy
• Document services provided to clients in writing, keep client files up to date and provide regular statistical reporting on outcomes
• Coordinate with LEARN staff for quality control and integration of services
• Assist in designing documents or forms for record-keeping and outreach, and in program planning and evaluation
• Complete data entry into database systems and CRM platforms on time
• Attend meetings and professional development trainings, and stay current on information about older adults
• Collaborate with program staff and supervisors, and perform other duties assigned by the Program Director

Required profile

• Bachelor's degree in social work, human services or a related field
• At least one year of experience working with an adult population
• Ability to engage hard-to-reach populations and to work in a multi-cultural environment
• Fluent written and spoken bilingualism; language requirements may change based on needs
• CPR/AED certification obtained after hiring

Required skills

• Working knowledge of social theories and practices
• Excellent verbal and written skills and strong interpersonal skills
• Extensive knowledge of NYC benefit programs and advocacy skills
• Excellent Microsoft Office skills
• Attention to detail and ability to work independently