Case Coordination Caseworker

About the role

The International Rescue Committee seeks a trauma‑informed Case Coordination Caseworker to support refugees and other ORR‑qualified immigrants in Phoenix. You will guide clients toward self‑sufficiency by developing personalized service plans and connecting them with a wide range of resources.

Key responsibilities

• Conduct intake assessments, create Family Self‑Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs), and set timelines with each client.
• Provide direct services, referrals, and advocacy; monitor progress, address barriers, and ensure appropriate use of resources.
• Maintain detailed case notes, enter data into management systems, and assist with donor reporting.
• Travel within the service area using a personal vehicle or public transport to transport clients and materials.

Required profile

• Undergraduate degree in Social Work or related field (or equivalent experience).
• Minimum 2 years of case management experience in a social‑services setting, preferably with vulnerable or underserved populations.
• Valid driver’s license, reliable transportation, and ability to obtain a fingerprint clearance card.
• Ability to lift 35‑50 lb and work occasional evenings or weekends.

Required skills

• Proficiency with Microsoft Office applications (Word, Excel, Teams, Outlook).
• Strong organizational, detail‑oriented, and problem‑solving abilities.
• Effective communication and teamwork in cross‑cultural, multidisciplinary environments.

What we offer

• Hourly wage of $20.97.
• Comprehensive benefits package including paid sick leave, holidays, PTO, medical, dental, vision, 403(b) retirement plan with employer match, disability and life insurance, and Employee Assistance Program.
• Opportunities for professional development and a supportive, mission‑driven workplace.