Canes Central Associate – Student Services

About the role

The Canes Central Associate provides one‑stop support to current and prospective students, parents, faculty and staff at the University of Miami. This full‑time position blends administrative, financial and enrollment counseling duties within a dynamic campus environment.

Key responsibilities

• Assist students with registration, records, billing, payment processing and financial‑aid counseling.
• Explain enrollment options, deadlines, financial‑aid awards, refund possibilities and payment methods.
• Print and replace ’Cane Cards, process related fees and coordinate access‑control issues.
• Handle inbound calls, live‑chat and email inquiries, documenting each interaction in the case‑management system.
• Welcome visitors, assess needs, check them in and refer them to appropriate campus resources.
• Collaborate with Registrar, Student Accounts and Financial Assistance offices to resolve complex cases.
• Participate in at least one Canes Central committee to improve outreach, training and best‑practice processes.
• Process student documents such as Drop/Add forms, transcript requests and financial‑aid paperwork while complying with FERPA and GLBA.

Required profile

• High school diploma or equivalent.
• Minimum two years of relevant experience in student services, administration or call‑center environments.
• Strong oral and written communication skills.
• Ability to handle confidential information with discretion.
• Problem‑solving mindset with capacity to analyze and resolve a variety of inquiries.
• Willingness to work evenings, nights and weekends as needed.