Call Center Manager – $92k + Bonus

About the role

The Call Center Manager will lead the on‑site call center in Vancouver, WA, overseeing daily operations, staff performance and compliance while driving productivity and customer satisfaction.

Key responsibilities

• Develop day‑to‑day call‑center activities and monitor employee schedules.
• Oversee hiring, coaching, training and performance of staff, including commission calculations.
• Analyze performance data, track lead‑generation metrics and implement process improvements.
• Ensure compliance with TCPA, Do‑Not‑Call regulations and maintain quality standards.

Required profile

• 10+ years of call‑center experience with 3+ years in a leadership role.
• Bachelor’s degree in Marketing, Business or Communication (or equivalent experience).
• Strong analytical, problem‑solving and strategic planning abilities.
• Excellent communication, leadership and customer‑service skills.

Required skills

• Ability to lead and manage a large team in a home‑improvement call‑center environment.
• Proficiency in analyzing performance data and developing operational improvements.
• Knowledge of TCPA and Do‑Not‑Call compliance.
• Strong organizational, time‑management and multitasking abilities.