Business Services Agent – Invoicing & Billing

About the role

KONE is seeking a Business Services Agent to partner with Key Account Managers and ensure accurate, timely invoicing for customer accounts. The role focuses on managing the full invoicing cycle and supporting accounts receivable processes.

Key responsibilities

• Manage all aspects of invoicing in compliance with legal, policy, and contractual requirements.
• Produce and submit key and non‑key account invoices to customers.
• Coordinate with branches and account managers to meet invoicing requirements.
• Maintain billing documents as the subject‑matter expert for service billing.
• Assist with accounts‑receivable reconciliation for assigned key accounts.
• Investigate and resolve invoice questions from internal and external customers.
• Partner with Americas Business Services and key‑account sales teams.

Required profile

• Associate’s degree or equivalent.
• 2+ years experience in a high‑volume billing role, preferably in finance, customer service, or project management.
• Strong interpersonal and communication skills.
• Ability to prioritize, adapt, and manage multiple responsibilities.
• Team‑oriented mindset.

Required skills

• Proficiency with Microsoft Office products.
• Experience with SAP (preferred).

What we offer

• Competitive salary range $52,100 – $68,355 per year.
• Flexible work schedule.
• 401(k) employer match and non‑elective contributions.
• Comprehensive medical, dental, vision, and prescription coverage.
• Well‑being programs, HSA, FSAs, and employee assistance.
• Paid parental, family, and medical leave.
• Tuition reimbursement and commuter benefits.