Bilingual French / English Social Media Content Specialist (Remote, USA)

About the role

ICUC, a social media solutions provider with over 350 people in more than 35 countries, is looking for bilingual (English and French) social media professionals to join its team. The role is fully remote from day one and suits people who enjoy online conversations, writing content that connects and helping build safe, welcoming digital communities. It is an open opportunity for future roles, so you can apply at any time.

Key responsibilities

• Moderate and respond to comments across client social channels using each brand's voice
• Write thoughtful, engaging content that sparks conversation and drives engagement
• Help maintain online communities that are safe, respectful and aligned with client guidelines
• Escalate issues, insights or trends to the internal team when needed
• Build a strong understanding of client brands, including their strategy, tone and audience

Required profile

• Bilingual English and French with advanced proficiency in English, as the role manages English and French content and works with global teams
• Availability to work a mix of shifts, including days (8AM-4PM), evenings (4PM-12AM) and overnights (12AM-8AM) in North American Central Time, including weekends
• Experience managing social platforms, specifically moderating and engaging
• Ability to write for brands and adapt tone to different audiences
• Ability to engage with varied content topics such as tech, retail, food, hospitality, tourism, health and pharma
• Reliable, organized, with strong customer service instincts

Required skills

• Strong written communication in English and French (spelling, grammar, clarity)
• Familiarity with major social platforms, such as Facebook (account use may be required depending on client needs)
• Access to reliable, high-speed internet suitable for remote work

What we offer

• 100% remote work from day one
• Hourly pay of $14.42 - $17.13 USD, depending on location, experience, knowledge and skills
• Sick and safe time, paid time off and a range of benefits (medical, dental, vision, etc.) for U.S. employees working at least 21 hours per week
• A creative, supportive team and the chance to work with global brands